Yesterday evening I read an email sent by a very senior manager in the company and looking at the way it was composed and formatted I was shocked. How can people be so ignorant as to use caps and red colour for a very simple sentence?? So, that set me to search material on Email Etiquettes on the www. I did hit upon some very informative pieces.
I must confess here that as a part of my job I send very informal mails to team members using wierd colours/fonts/images, and some of them are toooooo wierd to even think that they can be official! Well, jokes apart, formal mails call for following some basic rules nad norms. And here I was gathering information to educate people in my organization, which believe me is a very tough job. All managers think that they are know-alls! So, the information had to be convincing and yet not rude.
Some of the useful pieces I came across were by The Crabby Lady, at Amit Agarwal's Blog and a presentation by Himanshu posted on CiteHRI did compile my own list of Do's and Do Not's and circulated the same. But, all that while I was wondering how tiny things overlooked can annoy others. Someone once said to me, "Most literate people are not educated". I could not help but relate the situation with those words. Making old economy or even current tech savvy generations computer literate does not essentially mean that they are now gurus of the e-world.
I have come across old men with laptops who do not even know how to set 'Print Area' in a worksheet! And these are the people who make strategies in the board rooms and play with data!!! I donot mean to be rude here but the computer institutes that have sprung up like mushrooms must also stress on this.
This research on Email Etiquettes has made me look at every email I come across with a raised brow. Well, as for my team members hope they do put the info to some use.